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Fresh & Save Gift Card

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Fresh & Save Gift Card Terms & Conditions

Gift Card Issuer

Australian Food Warehouse PTY LTD

ABN; 36 614 060 927

1/69 Maud Street

Maroochydore QLD 4558

  1. Terms of Use
    1. You agree to these Terms of Use when purchasing, activating, redeeming, enquiring or attempt to use a Fresh & Save Gift Card
    2. Fresh & Save Food Warehouse reserves the right to amend these Terms at any time without notice
    3. When purchasing a Gift Card as a personal or business gift, or for other business uses, you must ensure that the end user is aware of these Terms and Conditions, including the expiry date
    4. Fresh & Save Food Warehouse Gift Cards are powered by givex – www.givex.com
  1. Purchase of Gift Cards
    1. Fresh & Save Food Warehouse issues physical gift cards only
    2. Gift Cards may be purchased from any Fresh & Save Food Warehouse store
    3. The minimum purchase amount is $20.00
    4. The maximum purchase amount is $500.00
  1. Redemption of Gift Cards
    1. Gift Cards have no value unless activated and payment made
    2. Gift Cards may be redeemed for goods purchased at any Fresh & Save Food Warehouse store
    3. Gift Cards must be used within 1 year of activation
    4. Gift Cards are partially redeemable
    5. Upon presentation of a Gift Card at a Fresh & Save Food Warehouse store, the balance of credit present on the Gift Card as identified in the system will be used. If the transaction exceeds that which is on the Gift Card, the Gift Card holder must pay the difference using another payment method. No change will be given and any balance on the Gift Card may only be used in whole or part against future purchases while the card is still valid
  1. Expiry Date
    1. Gift Cards expire 1 year from the date of activation
    2. Any unused balance on the expiry of the Gift Card will not be refunded or credited
    3. Gift Cards cannot be re-activated or reissued at any time
  1. Exclusions
    1. Gift Cards that prove to be altered, fraudulent or defaced will not be able to be redeemed by the Gift Card holder
    2. A Gift Card Holder maybe asked to verify that they are authorised to redeem a Gift Card on behalf of the original purchaser or the person named on the Gift Card
    3. Gift Cards cannot be redeemed via email, phone or fax
    4. Gift Cards cannot be reloaded
    5. Gift Cards cannot be redeemed for cash
    6. Gift Cards cannot be used as payment of credit or store accounts
    7. Gift Cards cannot be used to purchase Gift Cards
    8. Gift Cards, at all times, remain the property of Fresh & Save Food Warehouse, cannot be resold or re-valued by any individual or organisation without the written consent of Fresh & Save Food Warehouse
  1. Transaction Enquires
    1. Gift Card balance and expiry date may be checked by you at any time by;
      1. Visiting any Fresh & Save Food Warehouse and requesting a balance check
      2. Visiting www.freshandsave.com.au/giftcards
      3. Emailing giftcard@freshandsave.com.au
      4. Calling (07) 5451 7500 – Monday – Friday, 9am – 4pm AEST
    2. System information is conclusive evidence of the balance, transaction history and expiry date of all Gift Cards
  1. Lost or Stolen Gift Cards
    1. Gift Cards must be treated as cash as it will not be reissued, refunded or honoured if lost or stolen
    2. Gift Card will only be reissued, refunded or honoured where the Gift Card is shown to be faulty or damaged due to the fault of Fresh & Save Food Warehouse
  1. Liability
    1. The responsibility of Gift Cards use and safety rests solely with the purchaser at all times
    2. Fresh & Save Food Warehouse is not, to the extent of the law, liable to any person for any loss or damage, nor will we be in default of these Terms for failure to observe or perform any of their obligations under these Terms, for any reason or cause, which could not, with reasonable diligence, be controlled or prevented
  1. Promotional Activities
    1. Fresh & Save Food Warehouse does not permit the use of Gift Cards in connection with any marketing, promotional or advertising activities without prior written consent
    2. The use of company trademarks by any third party is strictly prohibited without the prior written consent of Fresh & Save Food Warehouse
    3. Gift Cards may not be used in a manner that implies that a person, business, product or service is endorsed or sponsored by or affiliated with Fresh & Save Food Warehouse
  1. Privacy
    1. Gift Card holders may be required to provide proof of identity
    2. Personal information may be collected by Fresh & Save Food Warehouse at the time of purchase or redemption of a Gift Card. Fresh & Save Food Warehouse will meet all its obligations under the Privacy Act 1988
  1. Enquiries and Complaints
    1. If you have any enquiries or complaints regarding Gift Cards please contact (07) 5451 7500 or email giftcard@freshandsave.com.au
    2. If you have any issues with the products purchased with a Gift Card please visit the store at which you purchased the product with proof of purchase

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